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FAQs | Frequently Asked Questions

A / Shipping Policy
B / Ingredients Related Question
C / Product Description

A01

Delivery Arrangement 

We usually use S.F. Express to deliver the products. Customers can choose to pick up their order from self-pick-up point, SF locker or door-to-door delivery. All orders will be sent out within three working days after order is confirmed. 
 

For bulk purchases, we will provide a free delivery service, please refer to A02 for details.

A02

Delivery Fees

If you purchase 30 (pieces) or more products at one time, we will arrange a free delivery service to your home within about three days*!
For other orders, the delivery fees will be charged on delivery, and the delivery fee will be calculated according to the standard rate of the delivery company. Please refer to S.F. Express official website for more details.
 

Free delivery service schedule is as follows:

Monday and Thursday: Hong Kong Island and Yuen Tin Tun (including Tung Chung)

Tuesday and Wednesday: All Kowloon and New Territories East.

Friday Delivery: New Territories East and All Kowloon

Monday to Friday Delivery Location: Tsuen Wan, Tsing Yi, Kwai Chung

Saturday: Delivery to Kowloon Central and New Territories East, excluding East Kowloon.


*For remote areas, please contact us for special delivery arrangement.

A03

Payment 

Currently, we only accept online bank transfer and PayMe.

A04

Return Policy 

We have a return and/or refund service.

If you receive a product in the following conditions:
damaged packaging; suspected product deterioration; quantity discrepancy, etc..

Please take a photo of the product and fill in the form below, or contact us directly so that our team can provide you with after-sales service support as soon as possible.

After-sale Service Support Form

Please fill in the form below for follow ups. 

請耐心等候,我們的團隊將會很快與你聯繫

B

B01

What are electrolytes?

Electrolytes are minerals in the body that have an electric charge. They become an electrically conducting solution when dissolved in water. They are found in the blood, urine, tissues, and other body fluids. Electrolytes are important because they help balance the amount of water in the body.

B02

What are micronutrients?

Micronutrient are often referred to as vitamins and minerals. They are vital to healthy development, disease prevention, and wellbeing. With the exception of vitamin D, micronutrients are not produced in the body and must be derived from the diet.

B03

What are prebiotics?

Prebiotics are specific types of fibre that the beneficial bacteria in your pet’s gut will use to grow. The gut bacteria perform many important functions in the body of your pet. Prebiotics can help ensure that your animal has the right balance of these good bacteria to keep its gut microbiota healthy.

Prebiotics are a source of food for the gut’s healthy bacteria. As they cannot be digested; they go to the lower digestive tract and act as food to help healthy bacteria to grow. Prebiotics feed the good bacteria already living in the gut without getting destroyed during digestion.Prebiotics are also generally more robust than probiotic supplements, they are shelf-stable and do not need to be refrigerated and will also not be impacted by freezing. They support good gut health, digestive health and intestinal function.

B04

What are the benefits of glutamic acid?

Glutamine is an amino acid derived from glutamic acid. Glutamine is the preferred energy substrate for the enterocyte and as such it plays a key role in maintaining the integrity of the gut barrier. It is also the preferred fuel source for other rapidly dividing cells such as lymphocytes and fibroblasts especially during times of critical illness.

B05

What are the benefits of fructooligosaccharides (FOS)?

FOS are prebiotics and naturally-occurring substances that provide beneficial effects on digestion through their activity in the large intestine. FOS are fermented in the colon to product short chain fatty acids, which have important anti-inflammatory effects. FOS help to increase the concentrations of beneficial bacteria such as Bifidobacterium spp and Lactobacillus spp and may decrease concentrations of harmful bacteria such as Clostridium perfringens. Our prebiotics are human food grade and sourced from a highly reputable manufacturer based in Belgium and Germany. In fact, our particular grade of FOS is one of the few that is recommended for use in baby foods.The amount of FOS in our products is based on those amounts that have been shown to be effective in dogs and cats, and published in peer-reviewed journals.

B06

What are the benefits of glycine?

Glycine has been shown to improve intestinal mucosal morphology and hasten their solution of diarrhoea. Glycine also enhances the update of glucose from the gut.

B07

What are the benefits of glucose?

Glucose enhances sodium and water absorption through a cotransporter mechanism, even in the face of active secretion due to infection. Glucose in the gut also enhances mucosal blood flow.

B08

What are the benefits of taurine?

Taurine is considered an essential amino acid in cats. Cats need large amounts of it in their diet. It is needed to help support both eye and heart health.

C

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